Frequently Asked Questions

Welcome to Anne Wei Design’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

1. Need Help with an order?

Please reach out to hannahweiharper@gmail.com for any questions or concerns. We value our customers and we are here to help in any way we can.

2. What is ordering Processing time?

Upon placing an order, please allow 1-5 business days for your items to ship. This period allows us to carefully handle each order, ensuring that your products are in optimal condition before they embark on their journey to your doorstep! If the processing time extends 5 days, we will reach out with updates on your order. 

Please note on pre-order listings, processing times may be longer than 5 days. Read the listing description for additional details about shipping/processing times. 

3. Can I return my order?

Refunds are accepted for defects in the product or printing only. Refunds will not be issued for incorrect sizing or misspelling of personalized items.

4. What’s included with my theme purchase?

- Theme file for uploading to your Shopify store
- Editable Canva templates
- Shopify SEO guide
- Getting started instruction
- Live chat support

Didn't find what you were looking for? Feel free to contact us at any time!